Retainer fee and Payment
Payments are payable via bank transfer. If you wish to make a payment by cheque or cash, please contact Cake of the Art.
Wedding cakes. A retainer fee of £75 will be required. This is non-refundable as it is to secure the date you require and is used to cover initial costs to create your order. Full payment will be required 6 WEEKS before the wedding date. Failure to complete the payment may result in your order not being completed.
Celebration cakes A retainer fee of 25% or £20 (whichever is the greater) is required and is non-refundable. Your booking is not secured unless the date retaining fee is paid. The remaining balance will then be payable no later than 1 week prior to collection / delivery.
Cupcakes On orders under £30, full payment must be made at the time of booking. On orders over £30, a non-refundable retainer fee of £15 is required.
Wedding cakes & fresh flowers
If your cake requires fresh flowers, then these are not included in the price unless specifically noted. We can work with your florist but expect you to make all the necessary arrangements, and cannot take any responsibility for any problems with your flowers. We cannot take responsibility for any damage rendered to the cake caused by a floral arrangement that was implemented by your florist.
It is recommended that all flowers that are used on cakes are food safe, and sourced from a reputable organic supplier. It will be assumed that any flowers provided by the customer or florist will meet these criteria.
If fresh flowers are used, the cake will be set-up as late as feasibly possible to ensure their freshness throughout the day, but depending on the varieties used & the weather conditions at the time, it may be necessary to cut the cake relatively early on in the proceedings to ensure their freshness for the photography.
Food Allergy Disclaimer
Cake Of The Art is NOT an allergy free kitchen. We cannot guarantee that our products are free from ingredients which may affect those with food allergies.
Cakes are produced in a domestic kitchen. The following ingredients are used in our kitchen:
The following allergens are also handled in the kitchen (but not involved in cake production):
- celery -mustard - crustaceans -fish
Please note: some food colourings used may have an adverse affect on the behaviour of children
Please inform Cake Of The Art of any allergies that you or your party have before placing an order.
Cake Of The Art will not assume any liability for adverse reactions to our products.
Transporting your cake
In order to transport your cake safely it is recommended that:
- your cake is placed on a FLAT surface. The boot or footwell area in your car is
ideal, on a non slip surface. Do not transport your cake on a seat or passenger’s
- drive with caution. Sudden braking/acceleration/cornering/bumps can damage
Cake Of The Art cannot take responsibility for damage caused while being
transported by customers. If you require delivery, this can be arranged. Costs will
be negotiated at the time of ordering.
Cancellation by the customer If the order is cancelled, deposits are nonrefundable.
If you cancel within 7 days of your event, full payment will be invoiced.
For wedding cakes, if the order is cancelled within 6 weeks of the date then no
refund can be made.
Cancellation by Cake Of The Art We shall not be liable for any failure to perform,
where such failure or delay results from any circumstances outside our reasonable
control including but not limited to any fire, flood, explosion, accident, adverse
weather conditions, traffic congestion, mechanical breakdown, obstruction of any
private or public highway, riot, government act, act of war, terrorism, act of God, or
from any industrial dispute or strike whatsoever. In the event of exceptional
circumstances, such as severe illness, Cake Of The Art will return all monies paid
and attempt to find an alternative baker.
Design & Colour
You may wish to supply us with sample colours (i.e. ribbon / material). Whilst an exact match cannot be guaranteed we will endeavour to meet your requirement as far as possible. This also applies to food colourings and icings.
We can only create your finished order from what we interpret from the wording of your order; therefore it is vital you check everything is correct. It may not be possible to create exact specifications when modelling food, however we will work with you, and can provide sketches to help with confirming a design.. The sketches remain the property of Cake Of The Art and must not be used elsewhere.
Please note: it can be a very helpful tool in the initial stages to find pictures of cakes that you like. Cake Of The Art will not be able to make an exact copy of another designer’s cake. If this is required, permission will need to be sought from the original designer, but may still have slight differences. Cake Of The Art will however, endeavour to create a design which is similar in both style and design.
Transporting your cake
In order to transport your cake safely it is recommended that:
Cake Of The Art cannot take responsibility for damage caused while being transported by customers. If you require delivery, this can be arranged. Costs will be negotiated at the time of ordering.
All cakes should be stored on a flat surface, in the box provided and at room temperature. Avoid placing near any heat sources e.g. radiators, direct sunlight.
Celebration Cakes should be consumed within 3 - 4 days of collection/delivery. Refrigerating of cakes is not recommended. Some elements of your cake may have been previously frozen. If you wish to freeze your cake please contact Cake of the Art for advice.
Hiring of stands
If a stand is hired from Cake Of The Art, there will be a deposit payable. This will be returned upon the return of the equipment undamaged. It is requested that items are returned within 48hrs of the event. If this is not possible, please inform Cake Of The Art to confirm alternative arrangements.
Please note: It is the customer’s responsibility to collect the stand from the venue and return to Cake of the Art.
Cancellation by the customer If the order is cancelled, deposits are non-refundable. If you cancel within 7 days of your event, full payment will be invoiced.
For wedding cakes, if the order is cancelled within 4 weeks of the date then no refund can be made.
Cancellation by Cake Of The Art We shall not be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control, including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever. In the event of exceptional circumstances, such as severe illness, Cake Of The Art will return all monies paid and attempt to find an alternative baker.
All cakes require a signature on delivery / collection, this indicates you are happy with the product received. If you are not happy please ensure you make this known when accepting your cake. This gives us the opportunity to correct any problems. We are not responsible for mistakes made by the customer i.e. incorrect / misspelled names or incorrect choice of cake. We always keep samples of our products for a reasonable time. In addition we always take photographs of the cakes prior to delivery / collection.
Some complaints may require further investigation and an immediate refund may not always be possible. Cakes, or part of cakes and cupcakes, must be returned to us within 48 hours of collection / delivery to ensure we are able to fairly assess the nature of the complaint. The cake must have been stored at the correct temperature and in the box we supplied, out of the sun and away from damp conditions or heat. If you are complaining for a refund you must return at least 75% of the uneaten product within 48 hours of delivery.
We do not refund for customers that have simply changed their mind or if the cake has been damaged out of our care.
Please note is it very common for icing to crack as it dries out which is out of our control and why we recommend you consume your cake as soon as it is cut. We do not accept complaints for not liking the taste of our products mainly because individual's tastes are different. We can offer a tasting service for a small fee which allows you the opportunity to taste our products should you wish to do so prior to ordering.
Acceptance of cake upon delivery/collection
The customer will be asked to sign a sheet which will state the following:
By signing this the customer is confirming that the cake is to their satisfaction. No responsibility can be taken by Cake Of The Art once the cake is in the customer/venues possession. Any complaints must be made in line with Cake Of The Art’s Complaints policy.
Cake of the Art is compliant with General Data Protection Regulations. A copy of this policy is available on Cake Of The Art’s Facebook page
@CakeOfTheArtCaerphilly or upon request by email email@example.com
Cake Of The Art January 2018 Amended May 2018, August 2019 June 2021
Throughout this difficult period, I will continue to maintain the highest hygiene and cleaning procedures in line with my 5* Food Hygiene rating. I will ensure that I adhere to all current guidelines issued by the Welsh Senedd regarding safety and the spread of Covid-19. If at any time the alert level restrictions indicate that I am unable to trade, or I experience difficulties sourcing supplies, I will inform customers as soon as possible when we can discuss the situation and discuss alternative arrangements. A full risk Assessment has been completed regarding Covid-19 and is available for viewing if requested.
I thank my customers for their patience and co-operation during these times as I am aware that these changes may cause some inconvenience, but both yours' and my safety is paramount.
All payments will be via bank transfer. After initial deposit is made, any remaining balance will be due no later than 1 week before the cake is due.
For the foreseeable future, I will be unable to accept cash payments.
Delivery & collection of orders
This will be in line with the current Alert level at the time. If only essential travel is allowed, I will offer delivery only. This will be free is within a 10 mile radius of Caerphilly town - there may be a small additional charge if further than this.
Upon delivery, the handover of your cake will need to be in line with social distancing guidelines. I will place a small table outside your door on which I will place your cake, before knocking and stepping back to a safe distance. All interactions will be at a safe distance with all safety guidelines adhered to, with the table used disinfected prior to your cake being placed on it.
When delivery is not possible, or collection by the customer is preferred and within the alert level active at that time, social distancing/contactless collection will be maintained. At the agreed time I will place your cake, fully boxed and sealed, outside of my door (protected in a porch if the weather is inclement).
I respectively ask that you do not arrange collection if you have Covid-19 symptoms or are in a period of self isolation.